Refund policy
Return & Refund Policy
At Doravysa, we want you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return within 30 days of delivery, subject to the conditions below.
Return Eligibility
To be eligible for a return, products must generally be:
- Unused
- Unopened
- Undamaged
- In their original packaging
- In resalable condition
Please contact us before sending any product back. Returns sent without prior authorization may not be accepted or eligible for a refund.
Opened or Used Beauty Products
For hygiene and safety reasons, cosmetics, beauty products, and personal-care products that have been opened, tested, used, or had their protective seal removed are generally not eligible for return or exchange.
Exceptions may apply if the product arrived damaged, defective, or different from the item ordered.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If you receive an item that is damaged, defective, or incorrect, please contact us at sales@doravysa.com within 7 days of delivery.
Please provide:
- Your order number
- A clear description of the issue
- Clear photographs of the product
- Photographs of the outer packaging
- A photograph of the shipping label
Please keep the product and all original packaging until our team has reviewed your request.
After review, we may offer a replacement, refund, or another appropriate solution depending on the circumstances.
Return Authorization
All returns must be approved in advance.
Before returning any item, please contact sales@doravysa.com. Our customer support team will review your request and provide return instructions if the return is approved.
Packages sent back without prior authorization may not be accepted and may not qualify for a refund.
Order Cancellations
Orders may be cancelled within 24 hours of purchase, provided they have not already been shipped.
After this 24-hour period, or once the order has been shipped, we cannot guarantee that a cancellation request can be processed.
If you would like to cancel an order, please contact us as soon as possible at sales@doravysa.com and include your order number.
If the cancellation is successfully processed before shipment, any eligible payment will be refunded to the original payment method.
If the order has already been shipped, it can no longer be cancelled and may instead be subject to our return policy after delivery.
Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item supplied by us, we will provide an appropriate solution and may cover reasonable return shipping costs where applicable.
For returns due to reasons such as:
- Change of mind
- Ordering the wrong item
- Personal preference
- No longer wanting the product
the customer is generally responsible for return shipping costs.
Original Shipping Charges
Original shipping charges are generally non-refundable.
However, if the return results from an incorrect, damaged, or defective item supplied by us, the original shipping charge may also be refunded where appropriate.
Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used cosmetics
- Products with removed or broken hygiene seals
- Products damaged after delivery due to misuse
- Products returned without prior authorization
- Gift cards
- Final-sale or clearance items, unless defective or otherwise required by applicable law
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If the refund is approved, it will be issued to the original payment method.
Please note that your bank, credit card issuer, PayPal, or other payment provider may require additional business days to process and display the refund in your account.
Exchanges
We do not generally offer direct exchanges for change-of-mind purchases.
If you received a damaged, defective, or incorrect item, please contact us and our team will determine whether a replacement or refund is the most appropriate solution.
Contact Us
For return or refund requests, please contact:
Doravysa
Email: sales@doravysa.com