Shipping policy
Shipping Policy
Thank you for shopping with Doravysa.
We currently ship orders within the United States.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Orders placed on weekends or public holidays will normally be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
Standard shipping generally takes approximately 6–10 business days after the order has been dispatched.
Please note that delivery times are estimates and may vary depending on carrier operations, weather conditions, public holidays, customs processing, or other circumstances outside our reasonable control.
Shipping Rates
Our standard shipping rate within the United States is:
Standard Shipping — $5.99
Free Shipping
We offer free standard shipping on qualifying orders of $30 or more.
Shipping charges and any applicable free-shipping promotion will be automatically calculated and displayed at checkout before payment is completed.
Promotional discounts may affect the qualifying order value. The shipping rate shown at checkout will be the final applicable shipping rate.
Order Tracking
After your order has been shipped, tracking information will be sent to the email address provided at checkout.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number, if applicable
- City
- State
- ZIP code
If you notice an error in your shipping address, please contact us at sales@doravysa.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
Incorrect or Incomplete Addresses
If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
Doravysa is not responsible for delivery failures caused by incorrect customer information.
Lost or Delayed Packages
If your package appears to be significantly delayed, lost, or has not received tracking updates for an extended period, please contact us at sales@doravysa.com.
We will review the shipment details and, where appropriate, contact the shipping carrier to investigate.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please first:
- Check around your delivery location
- Ask household members or neighbors
- Contact the local carrier where appropriate
If the package still cannot be located, please contact us and we will assist you in reviewing the delivery information.
Order Cancellations
Orders may be cancelled within 24 hours of purchase, provided they have not already been shipped.
Once an order has been shipped, it can no longer be cancelled and will instead be subject to our Return & Refund Policy, where applicable.
Contact Us
If you have any questions regarding your order, shipping, or delivery, please contact us:
Doravysa
Email: sales@doravysa.com